Refund and Return Policy of HotshotKnives.com
Thank you for shopping at HotshotKnives.com. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund policy to ensure a hassle-free experience. Please read the following guidelines carefully:
Returns a. Eligibility: We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. b. Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions. c. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records. d. Condition of Returned Items: Returned items will be inspected upon receipt. We reserve the right to reject a return if the item does not meet the eligibility criteria mentioned above.
Refunds a. Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment within a reasonable timeframe. b. Refund Amount: The refund will typically include the cost of the returned item, excluding any shipping charges or applicable fees. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment processor.
Non-Returnable Items Certain items are non-returnable for hygiene or safety reasons, including but not limited to knives that have been used, customized or personalized items, and items explicitly marked as non-returnable on the product page.
Damaged or Defective Items If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, which may include providing a replacement, arranging repairs, or issuing a refund.
Cancellation of Orders If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that orders already shipped cannot be canceled. In such cases, you may initiate a return following the guidelines mentioned above.
Customer Support If you have any questions or require assistance regarding returns or refunds, please contact our customer support team. We are here to help and ensure your satisfaction.
Please note that this Return and Refund Policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates or modifications.
Last updated: Jan 22, 2023